terms conditions

Service Terms & Conditions

For the purposes of receiving Website Design & Development, the Client Agrees to the following.
• The Client will provide a completed Requirements document for the design of the website to Chapel Digital Media.

• 50% deposit is paid to Chapel Digital Media before any work is commenced, unless stated othereise in the scope of works. 

• Administrative/backend access to the website will be given to Chapel Digital Media, and will remain in place until payment has been made in full.

• Chapel Digital Media may suspend all Services until payment (including any interest) has been made in full.

• The Client will provide all text and images for use on the client website. Chapel Digital Media can create the content and provide images for the client website at an additional cost. Please contact us for a full quote.

• Chapel Digital Media Ltd is not responsible for changes made to the website by other parties. Any time spent to correct this will be charge at the standard hourly rate.

• The Client guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to Chapel Digital Media Ltd for inclusion on the website above are owned by the Client, or that the Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend Chapel Digital Media Ltd and its subcontractors from any liability or suit arising from the use of such elements.

•Please refer to our Service Agreement Terms & Conditions for full Contractual terms and conditions.



 For the purposes of receiving professional SEO services, the Client agrees to provide the following:
• Administrative/backend access to the website for analysis of content and structure.

• Permission to make changes for the purpose of optimisation, and to communicate directly with any third parties, e.g. your web designer, if necessary.

• Unlimited access to existing website traffic statistics for analysis and tracking purposes.

• If required – A client website email address for the purposes of requesting links (something like contact@clientwebsite.com).

• Authorisation to use client pictures, logos, trademarks, web site images, leaflets, content, etc. for any use as deemed necessary by Chapel Digital Media Ltd for search engine optimisation purposes.

• If Client’s site is lacking in textual content, the Client will provide additional text content in electronic format for the purpose of creating additional or richer web pages.


The Client must acknowledge the following with respect to SEO services:
• All fees are non-refundable and Chapel Digital Media Ltd require a full months’ notice to cease any SEO Service. Any invoices issued during this period are payable in full, services will cease at the end of the invoiced month following the notice period.

• All fees, services, documents, recommendations, and reports are confidential.

• Chapel Digital Media Ltd has no control over the policies of search engines with respect to the type of sites and/or content that they accept now or in the future.

• Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms, and other competitive factors, we cannot guarantee any positions or consistent top 10 positions for any particular keyword, phrase, or search term.

• Google has been known to hinder the rankings of new websites (or pages) until they have proven their viability to exist for more than “x” amount of time. This is referred to as the “Google Sandbox.” Chapel Digital Media Ltd assumes no liability for ranking/traffic/indexing issues related to Google Sandbox penalties.

• Linking to “bad neighbourhoods” or getting links from “link farms” can seriously damage all SEO efforts. Chapel Digital Media Ltd does not assume liability for the Client’s choice to link to or obtain a link from any particular website without prior consultation.

• Chapel Digital Media Ltd is not responsible for changes made to the website by other parties that adversely affect the search engine rankings of the Client’s website.


For the purposes of receiving Social Media Marketing services, the Client agrees to the following:

•Provide all writen text for social media posts, adverts and pages, unless otherwise stated in writen communication between the parties. 

•Provide upfront payment for any Social Media Ads to cover the Ad fee payable to the social media platform. 

• All fees, services, documents, recommendations, and reports are confidential.

• Chapel Digital Media Ltd has no control over the policies of social media platforms with respect to the type of sites and/or content that they accept now or in the future.

• The client acknowledges that Chapel Digital Media cannot provide guaranteed results from any Social Media Ads.



The Client guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to Chapel Digital Media Ltd for inclusion on the website above are owned by the Client, or that the Client has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend Chapel Digital Media Ltd and its subcontractors from any liability or suit arising from the use of such elements.
Chapel Digital Media Ltd is not responsible for the Client overwriting SEO work to the Client’s site. (e.g. Client/webmaster uploading over work already provided/optimised). The Client will be charged an additional fee for re-constructing content, based on the standard hourly rate.